Products

policy

  

Return Policy

Items returned in new, unused condition within 5 business days of purchase are eligible for a full refund less a 15% return processing fee and shipping and handling. Refunds will be funded when product is received and its condition is verified adequate for restock. The customer is responsible for return shipping.

We cannot accept returns on purchases more than five days old. HerbGirl products are not eligible for return.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

USA Overnight Shipping & Handling

Please understand that choosing the Overnight option does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturday or Sundays. Overnight orders placed on Friday will not be received until Monday or Tuesday depending on what time they are received on Friday. However, overnight orders are put ahead of the rest of the orders received that day.

Shipping

We strive to fulfill and ship orders within one business day of receipt of payment for your order. Orders are done as they are received and in most cases if your order is placed by 10:00 am CST (excluding Saturday and Sunday) it will go out the same day. Our products are shipped directly from our warehouse in Guthrie, Oklahoma. We cannot be responsible for delays incurred by shipping companies, customs, or agricultural authorities, weather and other outside bureaucracies.

USPS Priority 2 to 4 days USA

UPS Ground USA approximately 2 to 7 days

Sales Tax

5.25% only charged to Oklahoma residents.

Credit Card & Payment Information

Equine Natural Care accepts the following credit cards: American Express, Discover/Novus, MasterCard, and VISA. Paypal and Stripe are also accepted. No COD’s.